FAQs

Q: Do you have a phone number I can call?

A: We currently only offer (very fast, very thorough) support via email. If you're trying to reach us for help, here's what we suggest:

  • Check this FAQ Section for answers.
  • If you find an answer to your question, great!
  • If you don't find an answer to your question, we're here to help. Click here and send us your question. We'll endeavor to get back to you within one business day.

Q: How do I charge my GelAuto?

A: The GelAuto can be charged using the microUSB port on the side of the unit or by placing it in the wireless charging base.

Q: Which devices can connect with GelAuto?

A: GelAuto is compatible with:

  • iPhones with iOS 13 or later and Bluetooth 4.0 or later.
  • Android devices with Android 5 or later and Bluetooth 4.0 or later.
  • iPads and Android tablets are not officially supported, but should still work.

Q: What kind of gel do you put in the cartridges?

A: GelAuto’s cartridges come prefilled with Germ-X, proven to kill 99.99%* of germs.

Effective at eliminating 99.99% of many common harmful germs and bacteria in as little as 15 seconds.
Source: Germ-X. 2020. Product Faqs - Germ-X. [online] Available at: http://germx.com/product-faqs/ [Accessed 06 October 2020].

Q: What are your shipping terms?

A: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. We ship via USPS, and shipping charges for your order will be calculated and displayed at checkout. When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at gelauto@blinkdc.com with your name and order number, and we will look into it for you.

Q: How do I pair my GelAuto to the App?

A: To pair your GelAuto, open the App and select “I have one already!”. Ensure the GelAuto is oriented upside down and press the “dispense button” dispense-icon.jpg on the back of the device. The device will vibrate twice in quick succession and the “wireless”  wireless-icon.jpg  symbol will flash blue. Please ensure your phone’s Bluetooth is enabled and “Allow New Connections” has been selected if that option is available. If the App is still searching for the device and unable to connect, restarting the app can solve the connectivity issue.